Caroline was born May 23, 2001.
She is married to John Phillips and has a daughter named Emma Phillips, born on September 2, 2028.
The night of August 15, 2038, Daniel killed Caroline's husband John Phillips and took Emma Phillips hostage.
Distraught over her daughter's kidnapping, Caroline is being removed from the apartment by the police. On the way out she comes across the hostage negotiator Connor and begs him to save her daughter Emma.
Realizing Connor is an android, Caroline becomes even more anxious and questions the police on their choice of not sending a human negotiator, and begs them not to let another android near Emma. She is then taken into the elevator by a SWAT officer.